Robison & Co

What Our Clients Say

Don’t take our word for it… 100% said they would be very likely or likely to recommend Robison to a friend or colleague

At Robison & Co. we pride ourselves on offering professional and informed insurance advice and brokerage services – minus the jargon. As part of our commitment to providing the best experience possible for our customers and improving the level of service we provide, we recently undertook our first customer satisfaction survey and we’re happy to share the results.
  • Over 50% of respondents chose Robison due to friendly and personable staff
  • 100% said Robison was either extremely responsive or very responsive to questions
  • 100% said Robison provided a very high or high quality service
  • 100% said the buying process was either very easy or easy
  • 100% said they would be very likely or likely to recommend Robison to a friend or colleague

Testimonials

“Excellent service”
AK
Local Council
“Easy to contact, great staff who are helpful by phone or email, and well priced policies”
JR
“Marie, has always provided an excellent service”
RI
“Marie, has always provided an excellent service”
what-clients-say
RI
“No Improvement needed”
LH
Finance Director- Construction Company
“Always a great personal service”
SH
Wine Merchant
“Very helpful , always finds a good deal”
IH
“Very happy with your service as it is”
what-clients-say
BW
“Served well over many years”
SB
“They are up the road from me, which makes life a lot easier if I have a claim”
FL
“You’re great. Service is just “there”. Nothing else needed”
CC
“I first got in touch after (JS) recommended you. I have been very pleased with the way a claim was dealt with, and also the manner in which phone calls and e-mails ate taken and responded to”
what-clients-say
MS
Plant Operator
“I like the way it is the client’s needs that are the priority and making sure all bases are covered before trying to sell a policy. Getting the right cover is so important. Saying it as it is is very helpful too. Danny is a top man”
DA
Consultant
“Good service, fast, efficient and friendly and also honest in saying that they were not necessarily the best for one particular cover I was seeking”
PP
IT Consultant
“Excellent offering, difficult to suggest improvements”
AB
Recruitment Consultant
“An excellent service, I’m so glad I found you on the Internet. Truly professional and very good communication”
what-clients-say
FS
Launderette Owner
“Very happy with the service that I receive. Very personable and helpful”
AG
“I'm extremely satisfied and have always had excellent service
JS
“First class service with the right answers “
TO
Property Owner
“Marie is outstanding. always speedy and helpful and knows what you want and gives sound advice”
what-clients-say
JD
“Needed building insurance at exchange of contracts and found a good product which was arranged promptly”
PE
“I'm extremely satisfied and have always had excellent service
JS
“Amazing friendly team always ready to help. You were all amazing when I had a bad skiing accident and you dealt with everything for me which was a great relief. Thank you team Robison”
SP

Simon Gubbins, Managing Director of Robison & Co., said: “We’re really proud of these results. Insurance can be a tricky subject to get your head around and we do our very best to make it as easy to understand and painless as possible for our clients. Judging by the survey results we’re achieving that!

Independent objective feedback like this is invaluable to our business, enabling us to better understand what our customers need from us, and identify areas in which we need to improve. I’d like to thank everyone who took the time to respond to the survey, as we very much value your feedback.”

Whether you’re looking for buildings insurance for multiple retail sites, professional indemnity for your law firm, or high net worth house insurance for your own private estate, Robison & Co. will help you identify your risks and design a bespoke policy that will protect you in the event of a claim.

For a quote, or a review of your existing insurance policies, please contact us on: 01730 265500 or email hello@robison.co.uk