Robison & Co

Breweries

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SUPPORTING YOU WITH INDEPENDENT LEGAL ADVICE ON COVID-19 RELATED

POLICY WORDINGS AND CLAIMS

Whilst working hard to support you through the COVID-19 crisis – to help you weather the storm and continue to deliver for you, our clients, (many of whom we know will be facing severe disruption) we have received a large number of enquiries from clients on their insurance arrangements and cover.

Independent Legal Advice: COVID-19 Policy Wording Review

Clients need our support and guidance, which is why, in partnership with our Network provider, Bluefin Network, we have been able to engage with Fenchurch Law – a City of London law firm specialising in insurance – to get an independent, legal opinion on a wide range of policy wordings on your behalf. Bluefin are working with Fenchurch Law to review policy wordings across 92 insurance providers and more than 1,000 products to:

  • Determine what cover attaches to each in respect of COVID-19 related claims, mainly under the sections of Business Interruption, Denial of Access, Notifiable Disease or Public Authority wordings.
  • Assess the likelihood of success in the event clients wish to challenge declined claims.

Given the scale of this work, the review is being prioritised according to the customer volume per insurer – starting with those insurers with the most clients on cover. Please keep a look out for further updates and information as we will be updating progress regularly.

Case-by-case Legal Support

In the meantime, we understand that some clients are suffering declined claims and may need urgent support. So, to further assist Bluefin Network members, Fenchurch Law will continue to assess declined claims on a case-by-case basis – where the claimant falls outside of the Financial Ombudsman Service qualifying criteria1.

Fenchurch Law will review the policy wording and may be appointed to engage with the insurer on the policyholder’s behalf if there are grounds to raise a challenge. However, costs incurred for doing so will fall outside of Legal Review and will be at the client’s expense.

1FOS qualifying criteria: – SME with an annual turnover less than £6.5 million and employing fewer than 50 people or with a balance sheet total less than £5 million at time of the complaint

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Cyber Security Homeworking and Coronavirus

Cyber security is paramount as COVID-19 has encouraged more homeworking. Unfortunately this can lead to more attacks. Discover the cyber recommendations for remote working in this useful document from Aviva.

Please click on the image to read more:

Cyber Security Homeworking and Coronavirus COVID-19 - Insurance Broker - Robison & Co - Tailored Insurance Petersfield Hampshire Surrey Sussex

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Some common handwashing mistakes

Some common handwashing mistakes to think about that even if it stops one infection spread, is worth a look.

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COVID-19 – Business Continuity

COVID-19 – Business Continuity – We thought it helpful to let you know that we have now enacted our Business Recovery Plan and staff will, from Wednesday 18th March be working remotely.

All staff will be able to work from home (illness permitting), with suitable ‘out of office’ notes if they are unable to work for any reason.

Telephone calls will continue to be answered using the main switchboard number (01730 265500) and will be diverted for initial call fielding.

For ease, staff email addresses can be found by clicking HERE

Email will continue to be the most efficient means of getting in touch as all staff can be contacted this way. This includes our generic addresses (hello@… and information@….) which will continue to be swept continually throughout each working day.

For those of you who prefer to pay by cheque, please could you make contact before doing so as this will avoid any mail going astray for an extended period. If you can pay by bank transfer, this would be appreciated.

The future is uncertain and our aim is to maintain our usual high level of service and we wish all of our clients, colleagues and suppliers an uneventful passage to the other side of this most unwelcome and unexpected diversion.